Do you use agency staff?
No. We pride ourselves on our regular team of qualified staff. All members of staff are either qualified Nurses or Carers with NVQs or equivalent.
How do we get the Nursing funding allowance?
You don’t need to do anything. When your friend / relative moves into Hill House we will ask you to authorise us to apply for the funding on your behalf. We will apply for the £183.92 per week, which will come off the cost of the room.
Are there any changes in fees as my relatives health deteriorates?
We have a full nursing, dementia and palliative facilities at Farnham Mill. To ensure we give the very best quality of care we would first discuss with you any prospect of moving to this area. If appropriate we can help apply for continuing care funding which is especially for this type of nursing care.
What is included in the cost of the fees?
Our fees are all inclusive, with the exception of telephone, hairdressing and beautician.
How will we be kept up to date with what is happening in our relatives care?
The Nurses or Manager will arrange a formal review meeting about once a month, but we would be happy to discuss any concerns at any time.
Are the staff trained to care for my relative?
All members of staff are fully trained by qualified trainers (not just through videos). The trainers all have teaching qualifications and only teach their specialist subjects.
How often will my relative be seen by staff?
Your relative will be checked at least every 2 hours by a member of staff day and night, unless they have requested not to be checked during the night.
The drinks rounds are every 2 hours from 6am until 10pm.